SOS Documentation
Whether you’re setting up SOS for the first time, testing your Critical Error Page or looking for technical information, you’ll find the relevant guidance here.
Get started
Getting Started with SOS
Install SOS, understand what it does and get your Critical Error Page ready. Get started →
Set Up Your Critical Error Page
Customise your business name, visitor messages, colours, typography and visitor actions. Set up your page →
Test SOS Safely
Use the controlled fatal test to see the experience your visitors would receive during a supported fatal error. Test SOS →
Understand SOS
How SOS Works
Learn how SOS prepares a local emergency experience that doesn’t depend on your active theme, database or a remote service to render. How SOS works →
WordPress Recovery Mode & SOS
Understand the difference between the visitor experience provided by SOS and the error detection and recovery tools provided by WordPress. Learn about Recovery Mode →
Privacy & Data
See what SOS stores locally, what it doesn’t collect and what changes if you choose to use an optional integration. Privacy & Data →
Geneva
Connecting SOS to Geneva
Learn about the optional Geneva connection, what it provides and what information is shared when you choose to connect.
Good to know: Geneva is optional. SOS works independently without connecting to Geneva. Learn about Geneva →
Technical help
Developer Tools
Understand SOS’s resilience status, Critical Error Page drop-in, compiled profile, Recovery Mode status, installation identity and Geneva technical information. Developer Tools →
Troubleshooting SOS
Help with existing php-error.php files, configuration issues, Geneva connections and other situations SOS may report. Troubleshooting →
Help & support
Get Support
Need help using SOS, have a documentation question or want to report a security concern? Email support@apluskdesign.com.
Support SOS ☕
SOS is available free of charge. If SOS is useful to you and you’d like to support its continued development, you can buy apluskdesign a coffee. Buy apluskdesign a coffee ☕ →
Supporting SOS is entirely optional and does not unlock features or affect the support available to you.
Where next?
New to SOS?
Start with Getting Started to understand what SOS does and get your first Critical Error Page ready. Getting Started with SOS →
Already installed?
Personalise the message, branding and actions visitors see when WordPress encounters a supported fatal error. Set Up Your Critical Error Page →
Want to understand what’s happening behind the scenes?
Learn about the resilience profile and why the emergency experience doesn’t rely on your normal theme, database or a remote service. How SOS Works →